Privacy Policy

Liana McLeod (“I”, “me” or “my”) is committed to providing quality virtual assistant services to you, and this policy outlines my ongoing obligations to you in respect of how I manage your Personal Information.

As a sole trader, I am committed to handling your Personal Information in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do I collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect include names, addresses, email addresses and phone numbers.

This Personal Information is obtained in a number of ways, including through my website contact form, by email, by telephone, and through cookies and analytics tools when you visit my website. I may also collect information from third parties where you have consented to this or where it is otherwise permitted. I do not guarantee the content or privacy practices of any third-party websites linked from my site.

I collect your Personal Information for the primary purpose of providing my services to you and communicating with you about those services. I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Where I send you marketing communications, you may unsubscribe at any time by contacting me in writing or using the unsubscribe option in the message.

When I collect Personal Information, I will, where appropriate and practicable, explain to you why I am collecting the information and how I plan to use it.

Cookies and website analytics

My website may use cookies and analytics tools to understand how visitors use the site and to improve it. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, although some parts of the site may not function as intended if you do.

Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by me only:

• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to the primary purpose; or
• With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such cases I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.

In providing my services, I may use third-party tools and service providers (for example, website hosting, email, and file storage). These providers may store or process your Personal Information on my behalf, and I take reasonable steps to ensure they handle it appropriately.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including the following:

• To third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify it. Some Personal Information may be retained for longer where I am required to do so by law or where it is reasonably necessary for my legitimate business purposes, such as resolving disputes or meeting tax and record-keeping obligations.

Access to your Personal Information

You may access the Personal Information I hold about you, and ask me to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.

I will not charge a fee for your access request, but may charge a reasonable administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, I may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to me that your Personal Information is up to date. I will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information I hold is not up to date or is inaccurate, please advise me as soon as practicable so I can update my records.

Policy Updates

This Policy may change from time to time and the current version is available on my website.

Complaints and Enquiries

If you have any queries or complaints about this Privacy Policy, or believe I have breached the Australian Privacy Principles, please contact me at:

[Business email address]

[Business phone number]

[Business address — or remove this line if not published]

I will respond to your query or complaint within a reasonable time. If you are not satisfied with my response, you may refer your complaint to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Last updated: [Month Year]